{"id":1443,"date":"2026-06-02T12:34:56","date_gmt":"2026-06-02T12:34:56","guid":{"rendered":"https:\/\/indome.ee\/?page_id=1443"},"modified":"2026-06-08T11:06:25","modified_gmt":"2026-06-08T11:06:25","slug":"tugi","status":"publish","type":"page","link":"https:\/\/www.indome.ee\/en\/tugi\/","title":{"rendered":"Support"},"content":{"rendered":"<style data-wp-block-html=\"css\">\n.support-price-notes{\n  margin-top:22px;\n  display:grid;\n  gap:10px;\n}\n\n.support-price-notes p{\n  margin:0;\n  background:#f0f3fc;\n  border:1px solid #d4daf5;\n  border-left:4px solid #0B2390;\n  border-radius:14px;\n  padding:14px 18px;\n  color:#33384c;\n  font-size:15px;\n  line-height:1.6;\n}\n.support-contact-box{\n  display:grid;\n  gap:16px;\n  margin-top:28px;\n}\n\n.support-contact-item{\n  background:#f0f3fc;\n  border:1px solid #d4daf5;\n  border-radius:16px;\n  padding:18px 22px;\n}\n\n.support-contact-item strong{\n  display:block;\n  color:#0B2390;\n  font-size:14px;\n  text-transform:uppercase;\n  letter-spacing:.5px;\n  margin-bottom:8px;\n}\n\n.support-contact-item a{\n  color:#0B2390;\n  text-decoration:none;\n  font-size:20px;\n  font-weight:700;\n}\n\n.support-contact-item a:hover{\n  text-decoration:underline;\n}\n.support-ticket-card{\n  text-align:center;\n}\n\n.support-ticket-btn{\n  display:inline-block;\n  margin-top:18px;\n  padding:14px 28px;\n  background:#0B2390;\n  color:#fff !important;\n  text-decoration:none;\n  border-radius:999px;\n  font-weight:700;\n  transition:.2s;\n}\n\n.support-ticket-btn:hover{\n  background:#1737c5;\n  transform:translateY(-2px);\n}\n.price-table-wrapper{\n  overflow-x:auto;\n  -webkit-overflow-scrolling:touch;\n}\n\n.price-table-wrapper table{\n  min-width:800px;\n}\n.support-price-cards{\n  display:grid;\n  grid-template-columns:repeat(2,1fr);\n  gap:18px;\n}\n\n.support-price-card{\n  background:#f0f3fc;\n  border:1px solid #d4daf5;\n  border-radius:18px;\n  padding:24px;\n}\n\n.support-price-card h3{\n  margin:0 0 12px;\n  color:#070713;\n  font-size:22px;\n  line-height:1.25;\n  font-weight:800;\n}\n\n.support-price-card p{\n  margin:0 0 18px;\n  color:#5a5a6e;\n  font-size:16px;\n  line-height:1.65;\n}\n\n.support-price-row{\n  display:flex;\n  justify-content:space-between;\n  gap:18px;\n  padding:12px 0;\n  border-top:1px solid #d4daf5;\n}\n\n.support-price-row span{\n  color:#5a5a6e;\n  font-size:15px;\n}\n\n.support-price-row strong{\n  color:#0B2390;\n  font-size:17px;\n  text-align:right;\n}\n\n.support-price-notes{\n  margin-top:22px;\n  display:grid;\n  gap:10px;\n}\n\n.support-price-notes p{\n  margin:0;\n  background:#fff;\n  border:1px solid #d4daf5;\n  border-left:4px solid #0B2390;\n  border-radius:14px;\n  padding:14px 18px;\n  color:#33384c;\n  font-size:15px;\n  line-height:1.6;\n}\n\n@media(max-width:900px){\n  .support-price-cards{\n    grid-template-columns:1fr;\n  }\n}\n.support-page .support-hero h1,\n.support-page h1{\n  font-size:clamp(36px,5vw,58px) !important;\n  line-height:1.1 !important;\n}\n<\/style>\n\n<section class=\"support-page\">\n\n  <section class=\"support-hero\">\n    <span class=\"support-pill\">Support<\/span>\n    <h1>Help and technical support<\/h1>\n    <p>We provide support for smart metering, building automation, smart home and energy management solutions - both remotely and on-site when required.<\/p>\n<div class=\"support-card support-ticket-card\">\n  <h3>Support centre<\/h3>\n\n  <p>\n    Click \"Enter\" to access our support centre. Fill in the required information and we will contact you as soon as possible.\n  <\/p>\n\n  <a href=\"https:\/\/script.google.com\/macros\/s\/AKfycbwwFYwIx1RkGZDnQaz7O99ivry58cmq5MkA3MGCMxYx1KEl7_3whHVxkOrQnsmOz3DDGA\/exec\" target=\"_blank\" rel=\"noopener\" class=\"support-ticket-btn\">\n     Enter \u2192\n  <\/a>\n<\/div>\n    <div class=\"support-contact-box\">\n  <div class=\"support-contact-item\">\n    <strong>Phone<\/strong>\n    <a href=\"tel:+3726173381\">+372 617 3381<\/a>\n  <\/div>\n\n  <div class=\"support-contact-item\">\n    <strong>Email<\/strong>\n    <a href=\"mailto:info@indome.ee\">info@indome.ee<\/a>\n  <\/div>\n<\/div>\n  <\/section>\n\n  <section class=\"support-card\">\n    <div class=\"support-section-heading\">\n      <span class=\"support-line\"><\/span>\n      <span class=\"support-pill\">How we help?<\/span>\n      <h2>Support for different systems<\/h2>\n      <p>Contact us if you need assistance with devices purchased from us, meter readings, access rights or automation systems.<\/p>\n    <\/div>\n\n    <div class=\"support-grid\">\n      <div class=\"support-item\">\n        <h3>Remote metering solutions<\/h3>\n        <p>We assist with meter readings, data transmission, meter inspections and management platform issues.<\/p>\n      <\/div>\n\n      <div class=\"support-item\">\n        <h3>Building automation<\/h3>\n        <p>We help verify system functionality, settings, heating and lighting automation, and connectivity.<\/p>\n      <\/div>\n\n      <div class=\"support-item\">\n        <h3>Smart home solutions<\/h3>\n        <p>We provide support for Fibaro, ComfortClick and other smart home systems.<\/p>\n      <\/div>\n\n      <div class=\"support-item\">\n        <h3>Access control systems<\/h3>\n        <p>We assist with users, access permissions, mobile applications and device configuration.<\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"support-card\">\n    <div class=\"support-section-heading\">\n      <span class=\"support-line\"><\/span>\n      <span class=\"support-pill\">Support process<\/span>\n      \n    <\/div>\n\n    <div class=\"support-steps\">\n      <div>\n        <span>01.<\/span>\n        <h3>Describe the issue<\/h3>\n        <p>Send us as much information as possible, including the address, system or device name, screenshots or error messages if applicable, and correct contact details.<\/p>\n      <\/div>\n\n      <div>\n        <span>02.<\/span>\n        <h3>Remote diagnostics<\/h3>\n        <p>Whenever possible, we first inspect the system remotely and attempt to resolve the issue without an on-site visit.<\/p>\n      <\/div>\n\n      <div>\n        <span>03.<\/span>\n        <h3>On-site visit if required<\/h3>\n        <p>If the issue cannot be resolved remotely, we will arrange a technician visit.<\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n\n  <section class=\"support-card\">\n  <div class=\"support-section-heading\">\n    <span class=\"support-line\"><\/span>\n    <span class=\"support-pill\">Pricing<\/span>\n    <h2>Technician service rates<\/h2>\n    <p>These rates apply when the warranty period has expired or when the fault is not related to an Indome system.<\/p>\n  <\/div>\n\n  <div class=\"support-price-cards\">\n\n    <div class=\"support-price-card\">\n      <h3>Technician working hour on weekdays (09:00\u201317:00)<\/h3>\n      <p>The first on-site service hour includes travel within Tallinn.<\/p>\n      <div class=\"support-price-row\">\n        <span>Billing unit<\/span>\n        <strong>1\u00d7<\/strong>\n      <\/div>\n      <div class=\"support-price-row\">\n        <span>Price excl. VAT<\/span>\n        <strong>80 \u20ac<\/strong>\n      <\/div>\n    <\/div>\n\n    <div class=\"support-price-card\">\n      <h3>Additional technician hour<\/h3>\n      <p>Additional work time after the first service hour.<\/p>\n      <div class=\"support-price-row\">\n        <span>Billing unit<\/span>\n        <strong>1 h<\/strong>\n      <\/div>\n      <div class=\"support-price-row\">\n        <span>Price excl. VAT<\/span>\n        <strong>65 \u20ac<\/strong>\n      <\/div>\n    <\/div>\n\n    <div class=\"support-price-card\">\n      <h3>Remote support hour<\/h3>\n      <p>Includes technician support provided remotely.<\/p>\n      <div class=\"support-price-row\">\n        <span>Billing unit<\/span>\n        <strong>1 h<\/strong>\n      <\/div>\n      <div class=\"support-price-row\">\n        <span>Price excl. VAT<\/span>\n        <strong>65 \u20ac<\/strong>\n      <\/div>\n    <\/div>\n\n     <div class=\"support-price-card\">\n      <h3>Travel outside Tallinn<\/h3>\n      <p>Travel costs are added for locations outside Tallinn.<\/p>\n      <div class=\"support-price-row\">\n        <span>Billing unit<\/span>\n        <strong>km<\/strong>\n      <\/div>\n      <div class=\"support-price-row\">\n        <span>Price excl. VAT<\/span>\n        <strong>1 \u20ac<\/strong>\n      <\/div>\n    <\/div>\n\n    <div class=\"support-price-card\">\n      <h3>Technician hour outside business hours and on weekends<\/h3>\n      <p>Applies to work carried out outside normal business hours and during weekends.<\/p>\n      <div class=\"support-price-row\">\n        <span>Billing unit<\/span>\n        <strong>base rate multiplier<\/strong>\n      <\/div>\n      <div class=\"support-price-row\">\n        <span>Price excl. VAT<\/span>\n        <strong>2\u00d7<\/strong>\n      <\/div>\n    <\/div>\n <div class=\"support-price-card\">\n      <h3>Additional technician hour outside business hours and on weekends<\/h3>\n      <p>Applies to work carried out outside normal business hours and during weekends.<\/p>\n      <div class=\"support-price-row\">\n        <span>Billing unit<\/span>\n        <strong>base rate multiplier<\/strong>\n      <\/div>\n      <div class=\"support-price-row\">\n        <span>Price excl. VAT<\/span>\n        <strong>2\u00d7<\/strong>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"support-price-notes\">\n    <p>Prices are shown excluding VAT; VAT will be added to the invoice.<\/p>\n    <p>Travel charges are calculated from the Indome office at Aiandi 13\/2, Tallinn.<\/p>\n    <p>Indome O\u00dc reserves the right to amend the price list by giving at least 10 business days' notice.<\/p>\n    <p>If spare parts or products need to be replaced during the service visit, the cost of the parts and labour will be added according to the current price list.<\/p>\n  <\/div>\n<\/section>\n\n  \n  <\/section>\n\n  <section class=\"support-image-cta\" style=\"background-image:url('https:\/\/indome.ee\/wp-content\/uploads\/2025\/09\/img-2019-8447-Networ-condition-assessment_leak-detection-1.jpg');\">\n    <div class=\"support-image-overlay\">\n      <span class=\"support-line\"><\/span>\n      <h2>Need help?<\/h2>\n      <p>Contact us and we will find the fastest way to 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